A lifelong resident of Ohio, she has more than 25 years of experience in the tourism industry, including 10 years as the Managing Editor of Content Marketing for Great Lakes Publishing. With a focus on customer service, her team produces more than a hundred projects a year — from print to digital to videos. She’s shared her marketing savvy as a presenter at the Kentucky Travel Industry Association’s Spring Travel Forum and the West Virginia Hospitality & Travel Association’s Hospitality University, and she is on the advisory board for the Miami University Regionals. Claudia has coached many of today’s leaders as co-chair of the Ohio Tourism Leadership Academy for the last nine years.